Frequently Asked Questions
Everything you need to know about your Velites gear and orders.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on your location and customs processing.
How do I return or exchange a product?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to receive a prepaid return label and instructions for your exchange or refund.
Are Velites products covered by a warranty?
Yes, all our high-performance sports gear comes with a 12-month manufacturer's warranty covering any defects in materials or workmanship.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer bulk discounts for gyms or sports teams?
Absolutely! We provide special pricing for bulk orders and wholesale partnerships. Please reach out to our sales department via the contact form for a custom quote.